Billing Term & Conditions
We keep our billing simple and transparent. This page explains how you're charged, which payment methods we accept and what happens if a billing issue ever comes up.
Accepted Payment Methods
- All major credit cards
- All debit cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Amazon Pay
There are no extra fees or surcharges for any of these payment methods.
Currency
All prices are shown and charged in U.S. dollars (USD). If your card or account is in another currency, your bank or payment provider will convert the amount and may charge its own currency conversion or foreign transaction fee. These fees are set by your bank, not by us.
Taxes, Shipping and Duties
- Taxes: Applicable taxes are already included in our product prices.
- Shipping: Every order ships free.
- Duties and import charges: For international orders, we cover them. You won't pay anything extra on delivery.
The total you see at checkout is the total you pay.
When You're Charged
Your payment is processed when you place your order. Right after, you'll receive an order confirmation email with a summary of your purchase. Please keep it for your records.
Declined Payments
If your payment is declined, your order won't be processed. Please check your payment details, try another payment method or contact your bank. We're happy to help if you have trouble at checkout.
Discount Codes and Promotions
Discount codes can be used once per customer and can't be applied to items that are already discounted. Any end date or extra condition for a promotion is shown with the offer. The discount is applied at checkout before you pay.
Billing Errors
If you think you've been billed incorrectly, for example charged the wrong amount, charged twice for the same order, or billed for an order you cancelled on time, please let us know right away.
How to report it
Email us at support.fitxfusion@gmail.com with your order number and a screenshot of your bank or card statement showing the charge.
How we resolve it
- Duplicate charge or overcharge: Once we confirm the error, we refund the extra amount to your original payment method within 10 days.
- Charged after a valid cancellation: We refund the full amount to your original payment method within 10 days.
- Pricing mistake on our website: If a product was listed at an incorrect price, we'll contact you before your order ships. You can choose to continue at the correct price or cancel for a full refund.
Refunds
All refunds are issued to your original payment method within 10 days of approval. Your bank may need a few extra business days to show the funds. For full details, please see our Return & Refund Policy.
Order Cancellations
You can cancel your order within 12 hours of placing it by emailing us with your order number. There's no cancellation fee, and you'll receive a full refund to your original payment method within 10 days.
Fraud Prevention
To protect our customers, we may refuse or cancel an order if we suspect fraud or unauthorized use of a payment method. If we cancel your order, you'll receive a full refund to your original payment method.
Chargebacks
If something doesn't look right, please contact us before filing a dispute with your bank. Most billing issues can be fixed quickly by email. If a chargeback is filed, we'll respond through our payment provider's standard dispute process.
Payment Security
All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card number. Learn more on our Secure Checkout page.
Questions About Billing?
Should you have any questions concerning this billing policy or account charges, please contact us via the details below.
Business Information
Legal Business Name: Matugi LLC
Brand Name: FitXFusion
Business Address: 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States
Email: support.fitxfusion@gmail.com
Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET; Saturday, 10:00 AM to 2:00 PM ET; Sunday closed. We reply within 24 business hours.
Why Just FitXFusion?
