Terms of service

Last updated: October 29, 2026

Welcome to FitXFusion. These Terms of Service ("Terms") explain the rules for using our website and buying our products. By visiting our website or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

This website is operated by Matugi LLC, a Florida limited liability company doing business as FitXFusion, located at 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States. "We," "us," and "our" refer to Matugi LLC. "You" refers to anyone who visits our website or buys from us.

2. Eligibility

You must be at least 18 years old to place an order on our website. By ordering, you confirm that you are 18 or older and that the information you give us is accurate and complete.

3. Health and Safety Disclaimer

FitXFusion products are designed for general wellness, comfort, and relaxation. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Information on our website is for general purposes only and isn't medical advice.

Please consult a qualified healthcare professional before using any product if you are pregnant, have a medical condition, or are recovering from an injury or surgery. Always follow the product instructions and stop using a product if you feel pain or discomfort.

4. Products and Descriptions

We do our best to describe and display our products accurately. Colors, sizes, and finishes may look slightly different depending on your screen, and minor variations can occur. Our products are manufactured in China, sourced from approved suppliers, and shipped directly from our supplier partners. If a product you receive doesn't match its description, please see our Return & Refund Policy.

5. Pricing and Availability

All prices are shown in U.S. dollars (USD) and include applicable taxes. Shipping is free on every order. Prices and product availability can change without notice, but changes won't affect orders you've already placed. If a pricing error occurs, we'll handle it as described in our Billing Policy.

6. Orders and Acceptance

After you place an order, you'll receive an order confirmation email. We reserve the right to refuse or cancel any order if we suspect fraud or unauthorized use of a payment method. If an item becomes unavailable from our supplier after you order, we'll let you know. In either case, you'll receive a full refund to your original payment method, with no cancellation fee.

7. Order Changes and Cancellations by You

• You can cancel or modify your order by emailing us within 12 hours of placing it. There's no cancellation fee.
• Delivery address changes must be requested within 2 hours of placing your order.
• Please include your order number in your email. After this window, your order may already be in preparation, and we can't guarantee changes.

8. Payment

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. Payments are processed securely through Shopify. By submitting a payment, you confirm that you're authorized to use the payment method. See our Billing Policy and Secure Checkout pages for full details.

9. Shipping and Delivery

Shipping times, costs, and how we handle delivery issues are explained in our Shipping Policy. Delivery dates are estimates. Ownership and risk of loss pass to you when your order is delivered.

10. Returns, Refunds and Warranty

Returns, refunds, replacements and our 90-day warranty against manufacturing defects are covered in our Return & Refund Policy. Apart from that warranty, products are provided as described on our website.

11. Promotions and Discount Codes

From time to time, we may offer promotions or discount codes. Unless stated otherwise:

• Discount codes can be used only once per customer.
• Discount codes don't apply to items that are already discounted.
• Any end date or extra condition will be shown with the offer.

We may change or end a promotion at any time, but this won't affect orders already placed.

12. Your Account

If you create an account, you're responsible for keeping your login details secure and for activity under your account. Let us know right away if you notice any unauthorized use.

13. Acceptable Use

When using our website, you agree not to:

• Break any law or regulation
• Place fraudulent orders or use a payment method you aren't authorized to use
• Interfere with the website's security or operation, or upload harmful code
• Copy, scrape, or reuse our content without permission
• Post false, misleading, abusive or offensive content

14. Reviews and Submissions

If you post a review or send us feedback, you confirm it's honest and your own. You give us permission to use, display and share it in connection with our business. We may remove content that breaks these Terms.

15. Intellectual Property

All content on this website, including our name, logo, text, images, graphics and design, belongs to Matugi LLC or its licensors. You may not use it without our written permission.

16. Third-Party Links and Services

Our website may include links to third-party websites or services, such as payment providers, carriers and social media. We aren't responsible for their content, policies or practices.

17. Disclaimer

Except for the warranty described in our Return & Refund Policy, our website and products are provided "as is" and "as available," to the fullest extent permitted by law. We don't guarantee that the website will always be uninterrupted or error-free.

18. Limitation of Liability

To the fullest extent permitted by law, Matugi LLC will not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Nothing in these Terms limits any rights you have under consumer protection laws that can't be waived.

19. Indemnification

You agree to indemnify and hold harmless Matugi LLC and its team from claims, losses, or expenses arising from your misuse of our website or your breach of these Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law rules. If you have a concern, please contact us first so we can try to resolve it directly. If you live outside the United States, you may also have rights under the consumer laws of your country.

21. General

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with our policies linked above, form the full agreement between you and us.

22. Changes to These Terms

We may update these Terms from time to time. When we do, we'll change the "Last updated" date at the top of this page. The Terms in effect when you place an order apply to that order.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us via the details below.

Business Information

Legal Business Name: Matugi LLC

Brand Name: FitXFusion

Business Address: 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

Email: support.fitxfusion@gmail.com

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET; Saturday, 10:00 AM to 2:00 PM ET; Sunday closed. We reply within 24 business hours.