Privacy policy

Last updated: October 29, 2026

Your privacy matters to us. This Privacy Policy explains what personal information FitXFusion collects, how we use it, who we share it with, and the choices you have. It applies when you visit our website, place an order, or contact us.

1. Who We Are

FitXFusion is a brand operated by Matugi LLC, a Florida limited liability company located at 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States. In this policy, "FitXFusion," "we," "us," and "our" refer to Matugi LLC. We are responsible for the personal information described here.

2. Information We Collect

Information you give us

• Contact details, such as your name, email address, and phone number
• Billing and shipping addresses
• Order details, including the products you buy and your order history
• Account information, if you create an account, such as your login email and password
• Messages you send us by email, contact form or live chat, including photos you share for damage, defect or warranty claims
• Your marketing preferences

Payment information

Payments are processed securely by Shopify and our payment providers. We never see or store your full card number.

Information collected automatically

• IP address, browser type, device type and operating system
• Pages you view, links you click, time spent on the site and the website that referred you
• Information collected through cookies and similar technologies (see section 6)

We don't ask for medical or health information. Please don't send us medical records or details about health conditions.

3. How We Use Your Information

• To process, fulfil and deliver your orders
• To send order confirmations, shipping updates and tracking details
• To handle returns, replacements, refunds and warranty claims
• To answer your questions and provide customer support
• To detect and prevent fraud and keep our website secure
• To understand how our website is used and improve it
• To send marketing emails, where you've agreed to receive them
• To meet our legal, tax and accounting obligations

4. Legal Bases for Processing (EEA, UK and Similar Regions)

If you're in the European Economic Area, the United Kingdom or a region with similar laws, we process your information on these grounds: to perform our contract with you (processing your order), our legitimate interests (running and improving our store, preventing fraud), your consent (marketing and non-essential cookies) and to comply with legal obligations.

5. How We Share Your Information

We do not sell or rent your personal information. We only share it with trusted service providers that help us run our store, and only as much as they need:

• Shopify, which hosts our online store and checkout
• Payment providers, including card processors, PayPal, Apple Pay, Google Pay, Shop Pay and Amazon Pay, to process your payment
• Supplier and fulfilment partners, who receive your name, delivery address and contact details to prepare and ship your order
• Shipping carriers, to deliver your order and provide tracking
• Customer support and communication tools, such as our live chat and email services
• Analytics and advertising tools, if you've allowed them, to help us understand site traffic and show relevant ads

We may also share information when required by law, to protect our rights or prevent fraud, or as part of a business transfer such as a merger or sale of assets.

6. Cookies and Similar Technologies

We use cookies to make our website work, remember your cart and preferences, understand how visitors use the site and, with your permission, support marketing. You can manage cookies through our cookie banner (where shown) and your browser settings. Blocking some cookies may affect how the website works.

7. Marketing Communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at support.fitxfusion@gmail.com. We'll still send you service messages about your orders, such as confirmations and shipping updates.

8. How Long We Keep Your Information

We keep personal information only for as long as we need it to fulfil your orders, provide support, resolve disputes, and meet our legal, tax, and accounting obligations. After that, we delete or anonymize it.

9. How We Protect Your Information

Our website and checkout use SSL encryption, and payments are handled through Shopify's PCI DSS-compliant checkout. We limit access to your information to people and providers who need it. No method of transmission or storage is completely secure, but we work hard to protect your data.

10. International Data Transfers

We're based in the United States, and our service providers and supplier partners may process information in other countries, including China. Where required, we rely on appropriate safeguards for these transfers.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information
• Receive a copy of your information in a portable format
• Object to or restrict certain processing
• Withdraw your consent at any time
• Opt out of targeted advertising, and of any sale or sharing of personal information as defined by U.S. state privacy laws

To make a request, email us at support.fitxfusion@gmail.com. We may need to verify your identity before responding, and we'll reply within the timeframe required by applicable law. We won't treat you differently for exercising your rights. If you're in the EEA or UK, you can also contact your local data protection authority.

12. Children's Privacy

Our website and products are intended for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us, and we'll delete it.

13. Third-Party Links

Our website may link to third-party sites, such as our Facebook page. We aren't responsible for their privacy practices, so please review their policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be highlighted on our website.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your information, please contact us via the details below.

Business Information

Legal Business Name: Matugi LLC

Brand Name: FitXFusion

Business Address: 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

Email: support.fitxfusion@gmail.com

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET; Saturday, 10:00 AM to 2:00 PM ET; Sunday closed. We reply within 24 business hours.