Contact Us

We're here to help. Whether you have a question about a product, need an update on your order or want to start a return, our team is happy to hear from you.

How to Reach Us

Email: support.fitxfusion@gmail.com
Live Chat: Click the chat icon on our website to talk to our team during support hours.
Contact Form: Fill out the form at the bottom of this page.

Customer Support Hours

Monday to Friday: 9:00 AM to 6:00 PM ET
Saturday: 10:00 AM to 2:00 PM ET
Sunday: Closed

We reply to all messages within 24 business hours. Messages received outside support hours are answered on the next business day.

Help Us Help You Faster

When you get in touch, please include:

Your order number, if your question is about an order
The email address used at checkout
Clear photos or a short video if your item arrived damaged, defective, incomplete or incorrect

Quick Answers

Change your delivery address: Email us within 2 hours of placing your order.
Cancel or change your order: Email us within 12 hours of placing your order.
Start a return: Email us within 30 days of delivery with your order number and reason. See our Return & Refund Policy.
Damaged, defective or wrong item: Email us within 30 days of delivery with photos for a free replacement.
Warranty claim: Manufacturing defects are covered for 90 days from delivery.
Track your order: Use the tracking link sent to your email. See our Shipping Policy.
More questions: Visit our FAQ page.

Our Business Address

Matugi LLC, 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

This is our business office, not a retail store. Please don't send returns to this address without approval from our team.

Business Information

Legal Business Name: Matugi LLC

Brand Name: FitXFusion

Business Address: 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

Email: support.fitxfusion@gmail.com

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET; Saturday, 10:00 AM to 2:00 PM ET; Sunday closed. We reply within 24 business hours.

Contact Us