Shipping policy

Thank you for shopping with FitXFusion. This page explains where we ship, how long your order takes to arrive, and what we do if something goes wrong along the way. Shipping is free on every order.

Where We Ship

We ship within the United States and to most international destinations. At this time, we are unable to ship to Belarus, Russia, or Ukraine. If your country isn't available at checkout, please contact us, and we'll let you know your options.

You can place an order 24 hours a day, 7 days a week. There is no daily cut-off time, so we start processing as soon as your order comes in.

• Your order is reviewed and processed within 12 hours of being placed.
• It is then prepared by our supplier partner and handed over to the carrier within 3–4 days of your order date.

Delivery Timeline

Order processing: Your order is processed within 12 hours of being placed.

Preparation and handover: Our supplier partner prepares your order and hands it to the carrier within 3–4 days of your order date.

Shipping time: Once the carrier receives your parcel, it takes 7–14 days to reach you.

Total estimated delivery time: Most orders arrive within 10–18 days from the date you place them.

These timeframes apply to all destinations we ship to. Delivery times are estimates and can occasionally run longer during peak seasons, public holidays, customs checks, or severe weather. If that happens, we'll keep you updated.

Shipping Methods and Costs

Every order ships with Free Standard Shipping. There's no minimum order value and no extra charge for any destination we serve. Shipping is already included in our product prices, so the price you see is the price you pay.

Duties, Taxes and Import Charges

For international orders, any duties, taxes, or import charges are covered by us. You won't be asked to pay anything extra when your parcel arrives.

Order Tracking

Once our supplier partner has prepared your order, a tracking number is sent to you automatically by email. You can use it to follow your parcel on the carrier's website. Please allow a little time for the first tracking update to appear after you receive your number.

Changing Your Delivery Address

Need to update your address?

Email us at support.fitxfusion@gmail.com  within 2 hours of placing your order. Please include your order number and the full, correct delivery address. After 2 hours, your order may already be in preparation, and we can't guarantee the change.

Please double-check your shipping details at checkout. We aren't responsible for delays or failed deliveries caused by an incorrect or incomplete address.

Where Your Order Ships From

Our products are manufactured in China and sourced from approved suppliers. Orders are shipped directly from our supplier partners to your door, so your tracking details may show an international origin.

Shipping Issues and How We Resolve Them

To report any of the issues below, email us at support.fitxfusion@gmail.com with your order number. Here's exactly what we'll do in each case.

1. Your shipment is delayed

If your order hasn't arrived within 18 days of your order date, let us know. We'll check with the carrier and send you an update within 24 business hours. If your order still hasn't been delivered 30 days after your order date, we'll treat it as lost and resolve it as explained in point 2.

2. Your shipment is lost in transit

A parcel is considered lost when the carrier confirms it's lost, when tracking shows no movement for an extended period, or when it hasn't arrived 30 days after your order date. We'll send you a free replacement. If the item is no longer available, we'll issue a full refund to your original payment method within 10 days.

3. Your shipment arrives damaged (fully or partly)

Contact us within 30 days of delivery with your order number and clear photos of the damaged item(s) and the packaging. Once we've reviewed your photos, we'll send a free replacement for every damaged item. You don't need to send anything back. If a replacement isn't available, we'll issue a full refund for the damaged item(s) to your original payment method within 10 days.

4. Your order shows as delivered, but you didn't receive it

First, check around your property, your mailbox, and with neighbors or building staff, as carriers sometimes leave parcels in a safe spot. If you still can't find it, contact us within 7 days of the delivery date. We'll open an investigation with the carrier. If the carrier confirms the parcel wasn't delivered or was delivered to the wrong address, we'll send a free replacement, or a full refund if the item is unavailable. If the carrier confirms delivery to the address entered at checkout, we're unable to offer a replacement or refund, but we'll share the carrier's delivery details to help you follow up, including with your local authorities if you believe the parcel was stolen.

5. Items are missing from your order

Contact us within 30 days of delivery with your order number and a photo of what you received, along with the shipping label. Once confirmed, we'll ship the missing item(s) to you free of charge. If an item is no longer available, we'll refund that item to your original payment method within 10 days.

6. Your shipment is returned to sender or can't be delivered

If the carrier returns your parcel because of a carrier error, we'll reship it free of charge, or issue a full refund if you prefer. If it's returned because the address entered at checkout was incorrect or incomplete, or because the parcel was refused or not collected, we'll email you to confirm your details. Once the parcel is returned to us, we'll reship it to your corrected address at no extra cost. If the carrier can't return the parcel, we're unable to offer a free replacement or refund.

For returns, exchanges, and refunds on items you've received, please see our Return & Refund Policy.

Questions About Shipping?

If you have any questions about this Shipping Policy or your delivery, please contact us via the details below.

Business Information

Legal Business Name: Matugi LLC

Brand Name: FitXFusion

Business Address: 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

Email: support.fitxfusion@gmail.com

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET; Saturday, 10:00 AM to 2:00 PM ET; Sunday closed. We reply within 24 business hours.