Return & Refund Policy

We want you to feel good about every FitXFusion purchase. If something isn't right, this page explains how returns, replacements, warranty claims, and refunds work.

Return Window

• You can request a return within 30 days of receiving your order.
• Once your return is approved, you have 15 days to ship the item back to us.
• These timeframes are the same for every product category.

Return Eligibility

To qualify for a return, your item must meet all of these conditions:

• The return is requested within 30 days of delivery.
• The return has been approved by our team before the item is sent back.
• The item has not been intentionally damaged.
• The item was not purchased as a Final Sale item.
• The item is shipped back within 15 days of approval.

If a return doesn't meet these conditions, we'll let you know by email and explain why, and the return won't be eligible for a refund.

Non-Returnable Items

Items purchased as part of a Final Sale cannot be returned. There are no other product exceptions.

How to Start a Return

1. Email us at support.fitxfusion@gmail.com with your order number and the reason for your return.
2. Our team reviews your request. Approval is required before you send anything back, and we'll email you the return instructions and return address once approved.
3. Pack the item securely and ship it back within 15 days of approval. We recommend a tracked shipping service, as we can't be responsible for returns lost on the way back to us.
4. Once we receive and check your return, we'll email you to confirm and process your refund.

Please don't send items back without approval, as unapproved returns can't be processed.

Return Address: Matugi LLC, 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

Return Shipping Costs

For standard returns, you arrange the return shipment yourself and cover the return shipping cost. If your item arrived damaged, defective or incorrect, you don't need to send it back at all (see below).

Restocking Fees

We don't charge restocking fees. Your refund isn't reduced for any returned item.

Exchanges

We don't offer exchanges at this time. If you'd like a different item, please return your original purchase under this policy and place a new order.

Damaged, Defective or Wrong Items

If your item arrives damaged, has a manufacturing defect, doesn't work properly or isn't what you ordered, here's what to do:

• How to report it: Email us at support.fitxfusion@gmail.com within 30 days of delivery with your order number, clear photos (or a short video) of the issue and a brief description.
• Resolution: We'll send you a free replacement with the correct or fully working item.
• Do you need to return it? No. We begin resolving the issue based on your photos or similar evidence, so there's nothing to send back.
• If a replacement isn't available: We'll issue a full refund for that item to your original payment method within 10 days.

If a defect appears after the first 30 days, it's covered by our 90-day warranty below.

90-Day Warranty

All FitXFusion products are covered against manufacturing defects for 90 days from the date of delivery.

• What's covered: Defects in materials or workmanship that affect how the product works under normal use.
• What isn't covered: Intentional damage, misuse, accidents, normal wear and tear, and products that have been modified or repaired by anyone other than us.
• How to claim: Email support.fitxfusion@gmail.com with your order number, photos or a video of the defect and a short description.
• Resolution: Once your claim is reviewed and approved, we'll send a free replacement with a working item.

Refunds

• When you'll get it: Refunds are issued within 10 days of approval. For standard returns, approval happens once we receive and check your returned item. For damaged, defective, wrong or lost items where a replacement isn't available, approval happens once we've reviewed your claim.
• Refund method: All refunds go back to your original payment method. Depending on your bank or card provider, it may take a few additional business days for the funds to appear.
• Shipping charges: Shipping is always free, so there's no shipping charge to refund. Return shipping costs you pay for standard returns are not refunded.
• Partial refunds: We don't offer partial refunds. Approved refunds cover the full amount you paid for the returned item.

Order Cancellations

Changed your mind before your order ships? Email us within 12 hours of placing your order with your order number, and we'll cancel it with no fee. Your full refund is issued to your original payment method within 10 days. After 12 hours, your order may already be in preparation and will need to go through our standard return process.

Questions About Returns or Refunds?

If you have any questions about this Return & Refund Policy, please contact us via the details below.

Business Information

Legal Business Name: Matugi LLC

Brand Name: FitXFusion

Business Address: 13957 Golden Rain Tree Blvd, Orlando, FL 32828, United States

Email: support.fitxfusion@gmail.com

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET; Saturday, 10:00 AM to 2:00 PM ET; Sunday closed. We reply within 24 business hours.